IT MANAGEMENT

In today’s work environment, the continued success of your business depends on your networks performance and security—and your software is mission critical.

THE PROBLEM

Left unmonitored, your network will inevitably fail, leaving your employees sitting idle while you struggle to get back up and running. This situation, completely preventable, can paralyze any medium sized operation and severely limit the the ability of a larger corporation to carry on with day to day tasks.

Many business owners do not consider the cost of a server malfunction until it’s too late. Thousands of dollars in lost revenue, stalled productivity and a damaged corporate reputation can have severe consequences.

Even if your network is stable today, odds are that you are constantly faced with these five common business environment frustrations:

  • Email / work order delivery systems down
  • Client database frozen or offline
  • Spyware and unauthorized access issues
  • Banned software (games and file-sharing) monopolizing your resources
  • Predictable hardware failure

THE SOLUTION

Managed Services from TriTech can help you regain control of your business by taking corrective action before problems occur. We can save you thousands of dollars in lost revenue and productivity and help you manage your computer assets for future growth.

Our regularly scheduled site/device reporting allows for:

  • a bird’s eye view into the efficiency of your existing IT assets
  • accurate forecasting of computer failures before they occur
  • up-to-date inventory of equipment and software – perspective on the best way to allocate new resources

How Your Business Can Benefit from Our IT Services

REDUCED OPERATIONG COSTS

24/7 Maintenance: Our secure, 24/7 maintenance allows all your mission-critical computers to operate at their optimal level-with minimal or no disruption to your work environment.

Central Patch Management: With our ability to centrally manage and run all patches, we ensure that your site is protected and functioning with the most recent updates.

Proactive Monitoring for Preventative Maintenance: Our proactive maintenance and early detection approach will allow you to avoid costly and very time-consuming downtime.

Increased Employee productivity due to automation of routine administrative functions.

STREAMLINED PROBLEM RESOLUTION

Secure and Confidential Information: Our security features allow you to operate at a maximum efficiency by tracking security vulnerabilities and immediately notifying the appropriate source.

Enhanced Troubleshooting: With our ability to remote in to your computers, we can see firsthand what issues you are having and promptly resolve them.

INTELLIGENT FORECASTING

Detailed Inventory Reports: Create real-time, detailed inventory reports on all software and hardware assets.

Effective Inventory Planning: Our capabilities to manage and control all asset inventories from a single location allow you to plan for future software and hardware expenses and make informed financial decisions.

Stress free visits from your IT provider rather than panicked emergency calls.

Our Service Packages

Service Essentials

At Tri Tech we have in-depth understanding of your equipment and software installations as well as expertise in new computer system requirements. By working with your team we can help eliminate those unruly spikes in your technology budget leaving you instead with predictable monthly IT costs and a secure computer environment primed for business growth.

Plan Options Bronze Silver Gold
Antivirus – Nod32/Webroot
Drive – Drive errors and controller failure delete
Drive – Free space
Drive – Disk failure
Patches – Install (Microsoft approved)    
Patches – Remove (Microsoft approved)    
Patches – Approved (Microsoft approved)    
CPU health ––
Memory usage ––
Heat detection ––
Service work billed at Service Plus rates ––
Ticket creation from owners PC ––
Spyware detection ––
Drive – Disk cleanup ––
Remote problem resolution ––
Email/Phone report ––
Managed Backup – up to 1GB per PC –– ––
Executive summary – Monthly report –– ––
Asset management software –– ––
Asset management hardware –– ––
15 minutes/PC/month – labour support (not cumulative) –– ––
Per workstation/month –– ––
Per Server/month * minimum 5 PCs + server –– ––
Per Workstation/month $11 $20 $40
Per Server/month (min. 5 PCs plus server) NA $40 $70

Service Plus

Tailored to meet the needs of our business clients, Service Plus delivers premium technical support—by the minute—at a preferred rate.

Your investment in computer systems reaches far beyond the initial purchase. As both your company and computer technologies evolve, you have to deal with the continual process of learning, modifying, upgrading and yes, repairing your IT assets. That’s why at Tri Tech we place even greater emphasis on service than we do on sales. Anybody can sell you a box.

When you choose Service Plus, Tri Tech will be there as your business grows, anticipating your future needs before they morph into time-sensitive (and expensive) IT headaches. And you’ll also have peace of mind, knowing that whether you need five minutes of phone assistance or five hours of on-site troubleshooting, you will be given the same high level of respect.

Features:

  • Preferred status – priority, same day service
  • Prepaid in 10 hour blocks
  • Discounted from our casual service rates
  • Billed by the minute not hour to save you even more.
  • On-site service – your location whenever possible
  • Can be used for training, support or repair
  • Never expires – use your time as you need it

Starting at $1500/10 hr block plus tax

Contact Us For a Free Consultation

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